Privacy Policy

The Lima Cabrita, SGPS, SA is the holder of an integrated group of companies (Lima Cabrita Group), which include, among others, Lima Cabrita, SA, the company responsible for OPTIMAX stores operating in the optics trade retail; and CGS – Clínica Global de Saúde, Lda., responsible for the management of the Centro Médico de Messines and Clínica Vivina Cabrita, in Faro.

Personal data is all personal information relating to an identified or identifiable natural person, the data subject.

Depending on their nature, they may be classified as “special categories of data”, which include data on racial or ethnic origin, political opinions, religious or philosophical beliefs; union membership; genetic, biometric or health-related data; and data about a person’s sexual life or sexual orientation.

The processing of personal data means the set of operations carried out on personal data, by manual or automated means, which include the collection, registration, organization, structuring, conservation, adaptation or alteration, recovery, consultation, use, disclosure by transmission, dissemination or any other form of availability, comparison or interconnection, limitation, erasure or destruction of personal data.

The processing of personal data will be carried out by the Lima Cabrita Group’s company responsible for its collection and determination of the purposes and respective means of processing.

If the holder of personal data needs to contact the data controller, he / she can do so through a written request addressed to the controller, to Rua Aboim Ascensão, nº 34, 8000-198 Faro.

Depending on their area of ​​activity, the companies in the Lima Cabrita Group may collect the following types of data:

  • personal data, such as identification and contact details (name, surname, address, date of birth, telephone, email, citizen card number, tax identification number, health card number, data related to your insurance or subsystem health): these data are collected in person at the establishments or when you contact us by phone or e-mail, and is necessary to answer your contact request,  to create your client file or to ensure administrative and financial support activities.
  • personal data of special categories (health data): these data result from appointments, consultations, exams or surgical interventions and are aimed at managing your health process and providing healthcare.
  • image: these data result from your visit to establishments where video surveillance cameras are installed for the safety of people and property.
  • statistical data: these data come from the queries you make to our websites and are mainly summarized with information about the IP location of the devices used for access, forms of access, date and time of the start and end of the query to the websites or other information collected through cookies.

By making your personal data available, you are authorizing the collection, processing and use of it in accordance with the rules defined here.

Online data collection
The use and navigation on the website does not require the provision of any personal data that identifies the User. However, the use of certain content or services, such as filling in contact forms, implies the provision by Users of personal data, namely name, e-mail, telephone and subject description.

The referred data are mandatory to provide the appropriate response to the information request requested by the User.

Your data is used for the main purpose of managing the provision of services by our companies and providing you with the product or service you have requested from us. The collected personal data will be processed and stored directly by the companies contacted by the Personal Data Holder and their treatment is legitimate:

  • due to the need to fulfill contractual or pre-contractual obligations, resulting from requests made by the Personal Data Holder, such as requests for budget and contracting of our products or services, as well as the development, compliance, execution and management of the entire existing contractual relationship between the company and the Holder.
  • due to the need to process information related to your health (special categories of data), such as data resulting from consultations, tests and diagnoses, in order to provide health care and treatments;
  • due to the need to fulfill court and other legal obligations;
  • we will also treat your personal data to provide support whenever you ask us for information about our services, to respond to suggestions or complaints, to provide after-sales service and assistance or to assess your level of satisfaction with the use of our products. or services.

The period of time during which your personal data is stored and preserved varies according to the purpose for which the information is used. There are, however, legal requirements that require data to be kept for a certain period of time. Thus, and whenever there is no specific legal requirement, data will be stored and preserved only for the period necessary for the purposes for which it was collected.

When your data are no longer necessary for the purpose for which they were provided to us, they will only be kept for the purpose of declaring, exercising or defending a right in court proceedings, if necessary. These data will be saved, but only used for that purpose.

For treatments based on your consent, we will keep your information for as long as you maintain it and until it is revoked.

We remind you that, under the terms of the applicable legislation, it is possible to request, at any time, access to your personal data, as well as its rectification, elimination or limitation of its treatment, the portability of your data, or oppose your treatment (with the exception of data strictly necessary for the provision of the service). If you intend to exercise these rights or have any question related to the processing of your personal data, you can do so upon written request addressed to the controller, Rua Aboim Ascensão, nº 34, 8000-198 Faro.

Under the terms of the applicable legislation, customers may request, at any time, access to their personal data, as well as their rectification, elimination or limitation of their treatment, the portability of their data, or oppose their treatment ( with the exception of data strictly necessary for the provision of the service).

If you intend to exercise these rights or have any question related to the processing of your personal data, you can do so upon written request addressed to the data controller, Rua Aboim Ascensão, nº 34, 8000-198 Faro.

Without prejudice to any other means of administrative or judicial appeal, the holder is entitled to lodge a complaint with the National Data Protection Commission or other competent supervisory authority under the law, if he considers that the processing of his data violates the legal regime in force.

The personal data collected are for the exclusive processing of the companies concerned and, consequently, by employees in the performance of their duties. Only authorized personnel, such as doctors, health professionals or administrative personnel, subject to obligations of professional secrecy and contractual confidentiality, have access conditions.

Occasionally, your personal data may be communicated to third parties in the situations provided for below:

  • Subcontracted entities to provide support services and, occasionally, they will need to have access to certain personal data in order to fulfill their contractual obligations, such as manufacturers, insurance companies, mail / logistics providers or companies that provide technological or computer services.

  • Such data communications are necessary or appropriate (i) in the light of the applicable law (ii) be carried out within the scope of compliance with a legal obligation / court order, (iii) a resolution of the National Data Protection Commission or other authority competent control, or (iv) to respond to requests from public or government authorities;

  • The communication is carried out to protect the vital interests of the Holders or any other legitimate purpose provided for by law.

The personal data collected is never shared to third parties for commercial or advertising purposes.

The Lima Cabrita Group companies have systems and specialized technical personnel in order to guarantee the security of the processed personal data, creating and updating procedures that prevent unauthorized access to personal data, improper use, disclosure, loss or accidental destruction.

For this purpose, we have also developed rules and other procedures, such as:

  • physical protection in places
  • information circulation procedures
  • access management – authorized persons
  • password
  • confidentiality clauses for professionals
  • criteria for contracting GDPR compliant suppliers

With respect to the provision of personal data via the website, we further consider that it is the User’s responsibility to guarantee and ensure that their computer system is adequately protected against harmful software, computer viruses and worms, in order to safeguard the risk of personal data and passwords being accessed by unauthorized third parties.

A cookie is a small information file that is automatically placed on users’ computers/mobile devices when they access websites.

Cookies may be used to provide an appropriate user experience for the User. The process of collecting data through cookies is done according to standardized security procedures and practices in this type of tool.

In addition to these cookies, specific to our site, Google Analytics cookies may also be used, which record statistical data regarding the flow of visits and their characteristics. Cookies set by Google Analytics send data only to the server where the domain is installed, making them the property of that domain. This data cannot be changed or retrieved by any service or domain. The information obtained through these means does not allow any link to be made with users’ IP addresses for the purpose of obtaining personal data. For additional information about data collection by Google Analytics, go to www.google.com/policies/privacy/partners/

Most browser programs are set to accept cookies, although it is possible to configure the browser to refuse all cookies, or to alert you when a cookie is being sent. Users can configure their browsers to alert whenever a cookie is received or even disable cookies. However, we warn that this may partially affect the use of some of the features of the website, not allowing improved, personalized navigation.

This policy can be modified, completed and updated to comply with any modifications to the services provided by the companies of the Lima Cabrita Group or to adapt to legal, regulatory and technological developments that may affect the area of personal data protection, at all times, without notice and with immediate effect.

Under the provisions of article 18 of Law no. 144/2015, in case of litigation, the consumer may resort to an Alternative Dispute Resolution Body (RAL). RAL entities available for contracts awarded in the Faro district:

CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve [Center for Information, Mediation and Arbitration of Consumer Conflicts of the Algarve]
Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro
Tel .: (+351) 289 823 135
E-mail: support@consumidoronline.pt; cimaal@mail.telepac.pt
Web: http://www.consumidoronline.pt/

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